FREE. AudioBook : Your Customer Rules!: Delivering the Me2B Experiences That Todays Customers Demand. Download


Download AudioBooks. 30 day FREE Trial. Cancel online anytime.
» « « Your Customer Rules!: Delivering...
Your Customer Rules!: Delivering the Me2B Experiences That Todays Customers Demand (Unabridged)
Your Customer Rules!: Delivering the Me2B Experiences That Todays Customers Demand (Unabridged)
Author of this audiobook is Bill Price, David Jaffe. Publisher is Audible Studios. This audio book is Narrated by Steven Cooper. This was released on 24-MAR-15. Duration of this Audio Book is 7 hours and 4 minutes .. This is unabridged.

More Details Download Audio Book Share on : Facebook Twitter Bookmark & Share

Summary : What you need to know about your customers. Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success. Executives still refer to B2B and B2C business models, as though companies control demand by going to customers with products and services. But as Bill Price and David Jaffe (authors of The Best Service Is No Service) show, a new business model is emerging in which the customer directs the relationship. It is becoming a world of "Me2B" - one in which the customer, not the business, dictates the terms of engagement. In order for your business to thrive, you must create positive experiences to fulfill a range of customer needs. Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology. Throughout this practical guidebook, Price and Jaffe share examples of companies that succeed by meeting these seven needs, including Amazon, Apple, IKEA, Nordstrom, USAA, Shoes of Prey, Vente-Privee, and Yamato Transport, as well as those that didn't. Your Customer Rules! offers tailored advice for companies at every stage, from nimble startups to legacy firms with established customer service practices - and everyone in between. With a simple, elegant solution for driving lasting value for customers, Your Customer Rules! is a clear guide for strengthening customer relationships and competing on more than price. Read more Asin : B00V3MDEAC
Download AudioBooks. 30 day FREE Trial. Cancel online anytime.
Related AudioBooks:
The New Psycho-Cybernetics (Unabridged)
1) The New Psycho-Cybernetics (Unabridged)

Maxwell Maltz edited by Dan S. Kennedy
11 hours 32 minutes .
Power of Time: Controlling Time
3) Power of Time: Controlling Time

Tarthang Tulku
56 minutes .
Jam: Amp Your Business, Rock Your Team (Unabridged)
4) Jam: Amp Your Business, Rock Your Team (Unabridged)

Dan Lipson, Jeff Carlisi
4 hours 41 minutes .
Principle-Centered Leadership
5) Principle-Centered Leadership

Stephen R. Covey
3 hours 13 minutes .
Organizing Genius: The Secrets of Creative Collaboration (Unabridged)
6) Organizing Genius: The Secrets of Creative Collaboration (Unabridged)

Warren Bennis, Patricia Ward Biederman
7 hours 10 minutes .
Trillions: Thriving in the Emerging Information Ecology (Unabridged)
18) Trillions: Thriving in the Emerging Information Ecology (Unabridged)

Peter Lucas, Joe Ballay, Mickey McManus
12 hour 22 minutes
No Excuses: How You Can Turn Any Workplace into a Great One (Unabridged)
19) No Excuses: How You Can Turn Any Workplace into a Great One (Unabridged)

Jennifer Robin, Michael Burchell
6 hours and 41 minutes .
The Leadership Playbook (Unabridged)
24) The Leadership Playbook (Unabridged)

Nathan Jamail
5 hours and 34 minutes .
Devenez votre meilleur actif
25) Devenez votre meilleur actif

Pierre-Luc Poulin
1 hour 19 minutes
High Stake Communication Skills: Confidence and Charisma in Crucial Conversations
29) High Stake Communication Skills: Confidence and Charisma in Crucial Conversations

Brian Tracy, Brad Worthley, Chris Widener, Nido Qubein
3 hours and 10 minutes .
Ne vous noyez pas dans un verre deau
30) Ne vous noyez pas dans un verre deau

Kristine Carlson, Richard Carlson
1 hour 17 minutes
Download AudioBooks. 30 day FREE Trial. Cancel online anytime.

email: admin at BooksMP3.com 2020 BooksMP3.com : Abridged & unabridged Audio Books and reviews.  
Download AudioBooks Go to Top
Privacy Policy

Link :       HTML :
*